Frequently Asked Questions

You must be at least 18 years old to register on all77, or the higher minimum age required by the Operator's licensing jurisdiction. Being 18 or above does not automatically make gambling lawful in Pakistan — local laws apply independently of age. Users are responsible for understanding and complying with applicable local law before registering.

No. Each person may hold only one registered account on all77 at any time. Opening duplicate accounts is a breach of the Terms and Conditions and may result in all associated accounts being closed, balances forfeited and any bonuses voided. If you have accidentally created a second account, contact support immediately to resolve it.

For KYC you will typically need a valid CNIC or passport as proof of identity, a recent utility bill or bank statement (within 90 days) as proof of address, and in some cases a selfie holding your identity document. All documents must be submitted through the Platform's secure HTTPS portal only — never via WhatsApp, email or SMS. Submitting falsified documents is fraud and will result in immediate account closure.

On the login screen, click 'Forgot password?' and enter your registered email address. A password reset link will be sent to that address within a few minutes. If you do not receive it, check your spam folder. If the issue persists, contact all77 support at [email protected] with your registered username for further assistance.

all77 references familiar Pakistani payment options such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah as contextual examples of locally used methods. These references are informational only and do not imply that any of these providers endorse gambling or have any affiliation with all77. Always check the cashier for currently supported methods.

Minimum deposit amounts vary by payment method and are shown in the cashier at the time of deposit. Illustrative minimums referenced on the Platform (such as PKR 500 or PKR 1,000) are examples only. Always check the cashier page for the current and accurate minimum for your chosen payment method, as these can change without notice.

Withdrawal processing times depend on the payment method selected and whether KYC verification is complete. In general, e-wallet methods are faster than bank transfers. KYC must be fully verified before any withdrawal is released. If your withdrawal has been pending for longer than the stated timeframe, contact support with your transaction reference number and they will investigate promptly.

Withdrawals may be delayed if KYC documents are pending, if the payment method could not be verified, if there is an active wagering requirement on bonus funds, or if our compliance team has flagged the transaction for a routine review. Contact support at [email protected] with your username and transaction ID for a specific update.

No. For security and anti-money-laundering compliance, withdrawals must be made to the same payment method used for the corresponding deposit, and that method must be registered in your own name. Third-party withdrawals are not permitted under any circumstances. If your original payment method is no longer available, contact support before submitting a withdrawal request.

all77 covers a wide range of sports markets including Pakistan cricket, PSL (Pakistan Super League), T20 internationals, ICC tournaments, football, UFC, tennis and more. Markets include match winner, total runs, player performance props and live in-play betting. Available markets and sports may vary depending on the season and active events at any given time.

Live in-play betting lets you place bets on events that are already in progress. Odds update in real time to reflect the current score, momentum and time remaining. You can bet on markets like next wicket, next goal or match winner while the event is live. Note that all77 reserves the right to void bets placed on incorrect live odds due to data feed errors.

all77 gives access to a broad library of casino games including live dealer games (roulette, blackjack, baccarat, game shows), video slots, classic slots, table games and crash-style games. Game availability depends on the software providers integrated at any given time. Live casino games are hosted by real dealers streamed in HD and are available around the clock.

RTP stands for Return to Player, expressed as a percentage. A slot with 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over millions of spins. It describes long-run statistical averages, not individual session outcomes. Short sessions can vary wildly from the RTP figure. Higher RTP games are generally more favourable for players over extended play.

Yes. all77 is fully optimised for mobile browsers on both Android and iOS devices. You can access sports betting, live casino and slots directly through your mobile browser without needing to download a separate application. The interface adapts to your screen size automatically for a comfortable experience on any device.

A welcome bonus is a promotional offer made to new registrants on their first deposit. It typically matches your deposit by a set percentage up to a stated maximum — for example, a 100% match up to PKR 20,000. Bonus funds are subject to wagering requirements before any associated winnings become withdrawable. Always read the full bonus terms before opting in.

A wagering requirement (also called rollover) is a multiplier showing how many times bonus funds must be bet before they convert to withdrawable cash. For example, if you receive a PKR 5,000 bonus with a 20x wagering requirement, you need to place PKR 100,000 in total qualifying bets. Game contribution rates affect how quickly you clear the requirement.

No. Different games contribute different percentages towards meeting a wagering requirement. Slots typically contribute 100%, while table games like blackjack and roulette may contribute only 10–20% or be entirely excluded. Live casino games are often fully excluded. Check the specific bonus terms for the contribution rates that apply to your active offer.

No. Bonus funds and any associated winnings cannot be withdrawn until the full wagering requirement has been met within the validity period. If you attempt to withdraw before completing the rollover, the bonus and associated winnings will be forfeited. Your original deposit balance (minus any losses) may still be withdrawable depending on the bonus structure — check the specific promotion terms.

Yes. Bonuses that are not activated within the opt-in window, and bonus funds where the wagering requirement is not completed within the stated validity period, expire automatically and are removed from your account. No cash equivalent is provided for expired bonuses. The expiry date and time are clearly stated in the individual promotion's terms — always check before accepting an offer.

Log in and navigate to Account Settings, then to the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits in PKR. Reductions take effect immediately. Increases are subject to a mandatory cooling-off period — typically 24 to 72 hours — to protect against impulsive decisions made during a losing session. We recommend setting these before your very first deposit.

Self-exclusion is a binding decision to block all access to your all77 account for a defined period — from 6 months to permanently. Once activated, you cannot log in, deposit, place bets or open a new account. To activate it, go to Account Settings, select Responsible Gambling, and choose Self-Exclusion. It takes effect immediately. If you cannot log in, contact support directly and they will activate it on your behalf.

all77 does not claim to hold a gambling licence issued by the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. The Prevention of Gambling Act, 1977 restricts gambling in Pakistan. Users are solely responsible for understanding and complying with applicable local laws. Nothing on all77 constitutes legal advice. The Platform operates under an international licensing jurisdiction.

all77 uses 256-bit SSL/TLS encryption for all data in transit, stores sensitive data at rest using industry-standard encryption, and applies strict role-based access controls. KYC documents must only be submitted through the Platform's secure HTTPS portal. all77 does not sell personal data to third-party marketers. Full details are in our Privacy Policy.

Our support team is available in English 24 hours a day, 7 days a week. Urdu-speaking agents are available on request. Email us at [email protected] — please include your registered username and a clear description of your issue. Our target response time is within 2 hours for live chat and within 24 hours for email enquiries.